Delivery Information
We offer worldwide shipping to bring Jaded’s signature pieces to your doorstep. Below you’ll find everything you need to know about our delivery options and processes.
Shipping Methods & Times
All orders are processed within 1-3 business days. Shipping times vary depending on your location:
- UK: 2-4 business days via standard shipping
- Europe: 3-7 business days
- Rest of World: 5-14 business days
These timeframes begin once your order has been dispatched. During peak periods or sales, processing times may extend slightly.
Shipping Costs
We offer competitive shipping rates calculated at checkout based on weight and destination. Free shipping promotions are occasionally available – follow us on social media for updates.
Order Tracking
Once dispatched, you’ll receive a confirmation email with tracking information. You can monitor your package’s progress directly through our partnered carriers.
International Orders
Customers are responsible for any applicable customs duties or import taxes. These fees vary by country and are not included in your order total. We recommend checking with your local customs office for estimates.
Missing or Delayed Packages
While rare, delays can occur due to customs processing or carrier issues. If your tracking shows delivery but you haven’t received your items, please check with neighbors or your building’s reception first.
Returns & Exchanges
We want you to love every Jaded piece. If something isn’t quite right, please visit our Returns page at jadedoflondon.com for full details on our policy and process.
Sustainability
We’re committed to reducing our environmental impact through optimized packaging and carbon-neutral shipping options where available.
For any unanswered questions about deliveries, please consult our FAQ section at jadedoflondon.com.